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Support

Answers, step-by-step guides, and ways to reach the team — everything in one place.

Help

Frequently Asked Questions

How-To Guides

Guides
Guide

How To for Listeners

  1. Create your free account

    Hit “Start Listening” on the sign-in page. Enter your email and pick a password — no payment details, no strings.

  2. Set up your profile

    Head to Account and add your display name so others can find you.

  3. Discover music by genre

    Browse by genre — Indie, Electronic, Big Beat, Acoustic, World, and Experimental — and find artists who make the music you love.

  4. Catch a live broadcast

    When an artist goes live, a live indicator appears on the Events page — tune in and hear them perform in real time.

  5. Browse events and get tickets

    Head to Events to discover gigs, listening sessions, and meet-ups. Buy a digital ticket — it’s tied to your account, shown on your phone, and verified at the door.

  6. Buy tracks in the marketplace

    Find a track you love and buy it at a transparent flat rate. Pick your quality — the artist receives the full sale amount.

  7. Join artist VIP clubs

    Tap Join VIP Club on any artist profile to get exclusive access and stay connected with their latest drops.

  8. Explore the blog

    Head to Blog to discover posts and topics from artists and the community.

Guide

How To for Artists

  1. Create your account

    Sign up and choose Artist as your account type. Your free plan activates instantly with content tools and a public profile.

  2. Build your artist profile

    Add your bio and profile picture under Dashboard → Artist Profile so listeners can discover you.

  3. Publish content

    Go to Dashboard → Blog Hub to create posts and get them in front of the community.

  4. Upgrade to Artist Pro

    From £5/mo you unlock media uploads, live broadcasting, events & ticketing, engagement analytics, social connectors, distribution, and every add-on priced at source cost. Upgrade from Dashboard → Upgrade.

  5. Upload your music

    On Artist Pro, head to Dashboard → Media to upload tracks. Supported formats and limits are shown on screen.

  6. Go live

    Head to Dashboard → Live Broadcast, choose your audio source, then hit Go Live. Your broadcast appears as a live event for listeners to tune into.

  7. Create a broadcast event

    Schedule a broadcast event from Dashboard → Live Events so listeners know when to tune in. Each broadcast gets its own page in the events listing.

  8. Create events and sell tickets

    Go to Dashboard → Live Events to create a gig, listening party, or meet-up. Set a price, and sell digital tickets — tied to each buyer’s account and verified at the door with a QR scan.

  9. Connect your socials

    Head to Dashboard → Social Connectors to link platforms like Mixcloud. Track your follower counts in one place and see them on your Engagements dashboard.

  10. Distribute your music

    Use Dashboard → Distribution to send your blog posts and audio to Mixcloud and other platforms with one click.

  11. Track your growth

    Artist Pro unlocks Artist Insights — streams, downloads, storage, global reach, daily trends, per-track rankings, social followers, and a live activity feed. All your growth metrics in one place.

Legal

Music United uses essential cookies for login and secure payments only. Our web analytics are cookieless — no tracking, no advertising cookies. Read the full policy for details on what we collect and your rights under UK GDPR.

Privacy Policy
Community

We’re Happy to Help

“Got a question or need a hand? We’re always happy to help — just reach out and we’ll get back to you.”

— The Music United team

Email Support

support@musicunited.co.uk

We aim to respond within 2 business days.

Blog Chat

Got a quick question? Post it in a blog topic chat — our members and moderators are happy to help.

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